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126 Charles Street, (opposite Kwik Fit),
2 reviews
1 review
Zucchero is a fresh new venue for eating out, encompassing over 90 dishes within six different cuisine's Including Indian, Italian, Chinese, Japanese, Thai and Mexican.
The food was adequate at best, and this was let down by the poor customer service. Having called the restaurant owner twice to confirm reservations a week in advance for a work outing, upon arrival we were expected to leave within 2 hours. By the end of the evening the staff attempted to charge us for 3 extra people. After much dispute the waitress charged us with the correct price however this did not compensate for the distress caused to us and this ruined what would have been a fantastic evening. This is by far the worst customers service I have ever experienced. I would advise you not to eat here with a large party as the staff here are numerically challenged. The new trainee barman however was very pleasant, hopefully he will not follow in his colleagues footsteps. The website clearly stated an early bird offer and discount on groups of over 7, none of these offers were applied to us. It is safe to say we will not be returning here.
My wife organised to celebrate my 40th here and I must say the experience was extremely pleasant. Firstly the quality food was fantastic and variety was ample. I had over sixty guests and every one of them have commended the restaurant vowing to return. The hospitability of the staff was impeccable – the bar staff had a very friendly approach as were the waiting staff who were prompt to all our requests. With all this in place it created a very happy and harmonious atmosphere which was enjoyed by all. The Restaurant owners were very accommodating and also extended this by opening for us on Sunday afternoon, when they are usually closed. I hope those of you who read this note have a similar experience.
My wife organised to celebrate my 40th here and I must say the experience was extremely pleasant. Firstly the quality food was fantastic and variety was ample. I had over sixty guests and every one of them have commended the restaurant vowing to return. The hospitability of the staff was impeccable – the bar staff had a very friendly approach as were the waiting staff who were prompt to all our requests. With all this in place it created a very happy and harmonious atmosphere which was enjoyed by all. The Restaurant owners were very accommodating and also extended this by opening for us on Sunday afternoon, when they are usually closed. I hope those of you who read this note have a similar experience.
I have been going to Zucchero since it opened and have never had a bad meal. Always a superb choice of food on offer, fantastic decor and the kids love it too, especially the ice cream machine!
i would highly recommend zucchero to everyone, the food is excellent with a fantastic choice, staff are friendly & welcoming, hygiene standards are also excellent. i have used this restaurant several times and will continue to do so.