Bar in Leicester
I wanted to give management the opportunity to respond to me in the hope we could come to a solution before I posted a public review on this page but when I did call a manager, Mr Narle. . I didn’t get anywhere. He was so rude and insulting and called me a cheapskate. So here is my honest review: Honestly this is by far the worst establishment in the Midlands. So disorganised it was embarrassing. The food was poor, the drinks were bad and over priced. Service was slow so 3 of our party ended up waitressing and clearing tables and collecting glasses. They were making G&T with flat lemonade?! They ran out of tonic. Toilets were out of order. We were a party of 40 which takes organisation and precision and they were understaffed and unprepared. We all paid £30 a head for the food on the night which was pre ordered so I called less than 24 hours later to discuss a refund after explaining the issues we experienced (rather than writing a bad review on here) and the manager called me a cheapskate! He told me the toilet issue was our fault even though it was out of order before we got there, he then accused us of sneaking our own alcohol in and told us his staff had complained to him that by helping getting the food to the right people we were interfering with the service! The last main was served after 10pm. Not everyone got a dessert because by then people had either left or lost interest in waiting. They also only brought out less than 10. He was rude and arrogant and he was so unprofessional from the start of my phone call. He wasn’t even there on the night. AVOID THIS PLACE LIKE THE PLAGUE. Thank you to the staff that did do their best, unfortunately your managers let us both down. I’m posting this because the manager told me to ‘go ahead’ and also publically posted a slanderous and wholly untrue fact that the only reason I am complaining is because I was caught using contraband and was asked to leave! I didn’t even have an alcoholic drink that night! I certainly wasn’t taking drugs! This is the type of unprofessional service you get here.... if you exercise your right as a customer to complain, they throw false accusations at you to try to shut you up.
Helena Green - 15/03/2018 | report this review
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